Frequently    Asked    Questions 

 









 


 
 


How to create an account?

Click on Sign Up on the right top corner on your screen. Fill required informations then click on submit. We will confirm your registration as soon as possible. 

Tom & Eva is a wholesale company, which means we do not accept any personal purchase without VAT number, or company number.


How long it will take to confirm your registration?

The validation will take 24 hour. if you've waited for more than that, please feel free to contact us directly by following informations:

 

Tom & Eva

Tel:+33 (0)1 48 11 68 66

Fax:+33 (0)1 48 11 67 68

contact@tomeva.fr


How to purchase?

To put a product in your shopping cart: Select the product that you're interested on the product category page, than select the color and the quantity that you wish, then click on "Add to Cart" 

You can continue your shopping experience or just click on the right top corner "BAG" to checkout. Our minimum purchase is fixed at 100 euro. 

 


How many pairs of shoes in a carton?


Each package is compound by 12 pairs of shoes, the seize information is figured on the following picture.


 
How to change my pass word?

Click on"Account" on the right top corner of your screen, than click on account information, check the box "change Password"

 

Sign up for newsletter ? 

 

On your Account page, Click on  Newsletter subscription. 

 

 

In which countries we deliver? 

Generally, we deliver in Europe, North Africa, and French oversea states.

 

 

Which carriers we work with ?

 You can choice : Pick up at our store, Delivery by your own carrier, Exapaq, or Colissimo.

      

Which payment method that we use?

Credit cards , Paypal,  and Bank transfer.

 

Is it safe when I pay

Make sure on your payment page, there is always a s after http prototype such as https://

For more info please click here


How long it will take for delivery

From monday to friday, it's depends on the pick up date choose by the carrier, but we always try to make it shorter.

 

 

What kind of mail that I will receive once I've placed my order on tomeva.fr

 

A confirmation of your order

An invoice

A confirmation of shipment

 

How to track your order?

 

If you've chosen EXAPAQ or COLISSIMO, we will send you a track number

If you've chosen your own carrier please contact them directly.

 

How to contact us? 

 

Tom & Eva

 

Tel:+33 (0)1 48 11 68 66

 

Fax:+33 (0)1 48 11 67 68

 

contact@tomeva.fr